# Contact TechSupport Team

> Ask TechSupport Team about dedicated L2/L3 engineers or a managed support scope. Share your application and the problem to solve. We reply by email; you do not need a complete staffing brief.

- Publisher: TechSupport Team
- Canonical page: https://techsupport-team.com/contact/
- Updated: 2026-10-25

## Request support engineers

Start with your name, work email and a short application summary. Add [support roles](https://techsupport-team.com/hire/support-engineers/#roles), coverage preferences and a start date only if you know them. The dates and team size you request are not confirmed availability.

> **Existing clients.** Do not report incidents through these forms. Use the incident channel named in your support agreement.

The form on https://techsupport-team.com/contact/ asks for:

- Your name (required)
- Work email (required)
- Application and technology stack (required)
- Company (optional)
- What you need (optional): L2 (second-level) engineers: investigation and recovery; L3 (third-level) engineers: code and infrastructure fixes; A managed support team instead of individual engineers; Not sure yet
- Number of engineers, if you know it (optional): 1 engineer; 2 to 3 engineers; 4 to 6 engineers; 7 or more engineers; Not sure yet
- Hours to cover (optional): Business hours only; Business hours plus evenings or weekends; 24/7; Not sure yet
- Preferred start date (optional): Within a month; In 1 to 3 months; In 3 to 6 months; Planning only
- Anything else we should know (optional)

Only your name, email and application summary are required. We use these details to reply to your request. Do not send logs, source code or credentials.

## Send a short question

Not ready for a full request? Write a few lines, and we will reply by email.

The form on https://techsupport-team.com/contact/ asks for:

- Your name (required)
- Work email (required)
- Company (optional)
- What support do you need? (required)

We use these details only to reply to you. Do not send logs, source code or credentials.

## What happens next

1. **Reply.** We read your message and reply by email.
2. **Call.** We arrange a call to discuss the roles, your stack and the hours to cover.
3. **Assessment.** If there is a fit, we propose an assessment with a written scope. See [how engineers join your team](https://techsupport-team.com/how-we-work/).

> **No confidential data.** Do not send logs, source code, credentials or personal data about your customers. If an assessment needs them, we agree a [secure channel](https://techsupport-team.com/security/#data) with you first.

## Contact

Request engineers from TechSupport Team or ask a question: https://techsupport-team.com/contact/