TechSupport Team

Contact TechSupport Team

Ask TechSupport Team about dedicated L2/L3 engineers or a managed support scope. Share your application and the problem to solve. We reply by email; you do not need a complete staffing brief.

Request support engineers

Start with your name, work email and a short application summary. Add support roles, coverage preferences and a start date only if you know them. The dates and team size you request are not confirmed availability.

Existing clients

Do not report incidents through these forms. Use the incident channel named in your support agreement.

Describe the application and the support problem. Add the technology stack if you know it; it is fine to discuss the details later.

What you need (optional)

If known, add the time zone, approximate ticket load and tools your team uses. Do not include logs, source code or credentials.

Only your name, email and application summary are required. We use these details to reply to your request. Do not send logs, source code or credentials.

Send a short question

Not ready for a full request? Write a few lines, and we will reply by email.

Describe the application and the problem to solve. If known, add your stack, support tier, coverage hours and time zone.

We use these details only to reply to you. Do not send logs, source code or credentials.

What happens next

  1. Reply

    We read your message and reply by email.

  2. Call

    We arrange a call to discuss the roles, your stack and the hours to cover.

  3. Assessment

    If there is a fit, we propose an assessment with a written scope. See how engineers join your team.

No confidential data

Do not send logs, source code, credentials or personal data about your customers. If an assessment needs them, we agree a secure channel with you first.