TechSupport Team

Request support engineers or a managed team

Tell TechSupport Team which application needs support and the work you need covered. Choose dedicated engineers if your lead will direct the work, or managed support if you want us to coordinate the agreed scope. A short brief is enough to start.

Request support engineers

Start with your name, work email and a short application summary. Add support roles, coverage preferences and a start date only if you know them. The dates and team size you request are not confirmed availability.

Existing clients

Do not report incidents through these forms. Use the incident channel named in your support agreement.

Describe the application and the support problem. Add the technology stack if you know it; it is fine to discuss the details later.

Engineering roles, if you know them (optional)

If known, add the time zone, approximate ticket load and tools your team uses. Do not include logs, source code or credentials.

Only your name, email and application summary are required. Describe the application, stack and hours you need covered. Keep credentials and sensitive technical data out of this form.

Send a short question

Not ready for a full request? Write a few lines, and we will reply by email.

Describe the application and the problem to solve. If known, add your stack, support tier, coverage hours and time zone.

We use these details only to reply to you. Describe the application, stack and hours you need covered. Keep credentials and sensitive technical data out of this form.

What happens next

  1. Reply

    We read your message and reply by email.

  2. Call

    We arrange a call to discuss the roles, your stack and the hours to cover.

  3. Assessment

    If there is a fit, we propose an assessment with a written scope. See how engineers join your team.

No confidential data

Do not send logs, source code, credentials or personal data about your customers. If an assessment needs them, we agree a secure channel with you first.